Turn time (TAT)
Turn time is the elapsed time between a unit arriving at a repair facility and being released back to the customer.
Quoted turn time depends on shop capacity, workscope, material availability and, frequently, on a single long-lead component within the unit.
Because customers plan maintenance and fleet availability around it, a missed turn time damages the relationship more than a higher price would have.
Turn time promised without regard to shop load and material lead times is the most common source of avoidable customer escalation in repair sales.
RELATED TERMS
MRO covers the organisations and activities that maintain, repair and overhaul aircraft, engines and components.
A serviceable part has been inspected or maintained by an approved organisation and is certified as fit for installation on an aircraft.
AOG means an aircraft is grounded and cannot fly until a part or repair is supplied, making the requirement urgent and commercially sensitive.
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